Last updated: September 1, 2023
We collect personal data that you voluntarily provide to us, such as when you request a quote, purchase or inquire about our products, create an account, request service or repairs, contact us via phone or email, or otherwise communicate with us. The types of personal data we may collect include:
– Contact details such as name, email address, mailing address, and phone number
– Account credentials like user name, password, and security questions/answers
– Payment information such as credit card number and billing address
– Demographic data such as age, gender, and household income
– Interactions with our sales and support teams including call recordings
– Information about your home to design your solar system like roof size and electric bill history
– Other information you choose to provide such as product interests and solar goals
We may also automatically collect certain data when you visit our website or use our products and services through cookies and other tracking technologies. This data may include IP address, device type, browser type, browsing behavior, and location data.
We use the personal data we collect for purposes such as:
– Providing our solar products and services to you
– Processing orders and billing
– Improving our products, services, and website
– Communicating with you about special offers, surveys, newsletters, and events
– Responding to your inquiries, comments, and support needs
– Complying with legal and regulatory obligations
We may share your personal data with third party service providers that perform services on our behalf, such as payment processing, website hosting, data analysis, and marketing assistance. We require all third parties to appropriately safeguard your personal data and only process it for the specified purposes.
We may also disclose personal data if required to do so by law, regulation, court order or subpoena, to enforce our policies, or to protect the rights and safety of others.
We will not sell or rent your personal data to third parties for marketing purposes without your explicit consent.
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal requirements, resolving disputes, enforcing our agreements, and maintaining business records.
You may request details on the personal data we maintain about you and request corrections if you believe it is incomplete or inaccurate. You may also request that we delete your personal data from our systems, restrict its processing, or object to specific uses of your data.
Please note that we may retain certain data if required for business operations or compliance with legal obligations. You also have the right to withdraw any consent you previously provided to us regarding the processing of your personal data.
To exercise any of these rights, please contact us using the contact information provided below.
We implement reasonable technical and organizational measures to protect your personal data from loss, misuse, unauthorized access or disclosure, alteration, or destruction. However, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.
Syntek Solar LLC
Attn: Privacy Officer
4224 Lee Highway
Warrenton, Virginia 20187